As Utah State DHS/DSPD moves to privatize services allowing for more individual choice in Support Coordination Services, SSS will be there to be a strong advocate for the people they serve.

Private support coordination in Utah will allow for more stability by allowing individuals and families to choose and keep their Support Coordinator or change Support Coordinators if they wish.

There is no cost to the individual and family or decrease in services by choosing a private support coordinator, who are contracted to coordinate the delivery of supports to persons receiving services, monitor the health and safety of those persons and report to Utah DHS/DSPD.

The procedure to choose another support coordinator, first refer to the Grievance Procedure you should have signed that was given to you by your current support coordinator. If you do not have a grievance procedure, ask for one.

All companies who offer Support Coordination services have agreed to the following procedure, in thier contract with the State of Utah;

In the event that the person expresses their desire to cease receving support coodination services from the Contractor, the Contractor will be allowed a period of two (2) weeks to remedy any complaints the person may have expressed.  If such complaints persist for the person after this two-week period and the person still desires to receive supprt coordination services from another source, the case will be transfered to a DHS/DSPD administrative program manager for reassignment. (page 12 DHS90514 Solicitaton 10/22/20009)

Here are a few ways to select a Private Support Coordinator

1st) The Individual or Family can select a SCE's from a DSPD list, searching the internet, asking for recommendations from people you know, or other source you have researched.

1. Contact a potential New Support Coordinator(SCE) and schedule an interview.
2.  After Interviewing Support Coordinators make a selection and verify that the New Private Support Coordinator or company can still take the new individual (each SCE is allowed up to 46 cases).
3.  After choosing a New SCE the individual or family should call the Utah DHS/DSPD Supervisor of the Old SCE to have the case transferred.
   •  Refer to the Grievance Procedure that you should have signed from your Old SCE or ask your Old SCE who this is at DSPD.
4.  With DHS/DSPD authorization, cases are transferred to the new SCE. (try to give DSPD 10-15 days to get approvals)

or 2nd) In the Grievance Procedure, you should have received from your current or Old Support Coordinator, Call the DSPD Supervisor and let them know you want to make a change by sending out an Invitation for Service Offer (ISO).

1. Interview Support Coordinators that responded to the ISO make a selection and verify that the New Private Support Coordinator or company can still take the new individual (each SCE is allowed up to 46 cases).
2.  With DHS/DSPD authorization, cases are transferred to the new SCE.

 A list of Private Support Companies can be found on the Utah DSPD website;